We’re delighted to announce that our client, The London Borough of Lewisham, has recently scooped an HR Excellence Award. They have just been announced as the winners of the 2010 Outstanding Employee Engagement Strategy award.
We have worked hard with Lewisham on developing the ‘Lewisham Way’ to help engage their people and promote employee participation and breaking down barriers. So we’re thrilled to see all the hard work recognised by the HR annual awards.
The judges said Lewisham showed “genuine involvement from employees at every level – proper engagement, not just for the sake of it”.
Nearly every client meeting at the moment touches on conversation that managers may find difficult – communicating downsizing programmes and redundancies, or just the need to manage general uncertainty and anxiety that can affect performance.
When emotions are involved, too many managers handle the conversation badly, or avoid it altogether.
We use a simple, effective tool for communicating high-concern messages, known as ‘The six Cs’. Of course there’s a skill to how you use them, but if you follow them in order, you can be sure you have at least touched all the bases:
Care – show empathy with the person/people receiving the