The Stanton Marris Blog

Articles filed under organisational risk

  • Leaders must step up to avoid excessive risk taking in financial institutions

    Bank reforms will not stop banks from taking excessive risks in the future according to an academic report by Professor Simon Ashby (i), released today.  He says that, without a cultural change, excessive risk appetite will continue.

    Twenty senior risk professionals from the banking industry took part in the study.  They placed much less emphasis than external experts (who have predominantly reported before)  on economic and market factors, such as low interest rates or the growth in securitisation, and much more on human and social aspects of the crisis within the institutions and the regulatory machinery. Instead, they saw inappropriate risk cultures, poor risk communication and an over-reliance on mechanistic (model-driven) approaches to risk assessment and control.

    Nevertheless, the official investigation into the financial crisis commissioned by the Government and chaired by Sir John Vickers of the Independent Commission on Banking is expected to concentrate on structural reforms and capital requirements for banks when it releases its final report on 12 September.

    Ashby says that financial institutions, especially those whose failure would cause excessive market turbulence or economy-wide disruption, should promote the principles of so-called high reliability organisations (that is to say those that have succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity).

    Wyke and Sutcliffe (ii) studied such organisations and concluded that they all have a culture of collective mindfulness which is characterised by a preoccupation with failure, reluctance to simplify interpretations, sensitivity to operations, commitment to resilience, and deference to expertise.

    Eastern wisdom helps to illustrate the concept of mindfulness.  Niskar (iii)  gives a great example. Imagine going to the cinema.  When we are watching the screen, we are absorbed in the momentum of the story, our thoughts and emotions manipulated by the images we are seeing. But if just for a moment we were to turn around and look toward the back of the cinema at the projector, we would see how these images are being produced. We would recognise that what we are lost in is nothing more than flickering beams of light. Although we might be able to turn back and lose ourselves once again in the film, its power over us would be diminished. The illusion-maker has been seen. Similarly, in a culture of collective mindfulness, we look deeply into our own movie-making process. We see the mechanics of how our collective story of the world gets created, and how we project that story onto everything we see, hear, taste, smell, think, and do.

    The challenge in becoming a high-reliability organisation is to build a culture in which everyone is mindful.  Leadership builds cultures.  Structural reforms and capital requirements, though important, are just not enough.

    i.Simon Ashby, Associate Professor in financial services at Plymouth Business School: Picking up the pieces: Risk Management in a Post Crisis World
    ii.Weick, K. E., & Sutcliffe, K. M. (2001). Managing the unexpected.
    San Francisco: Jossey-Bass.
    iii.Niskar, W. (1998). Buddha’s nature: Evolution as a practical
    guide to enlightenment. New York: Bantam Books

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    Published August 23, 2011
    Written by Rupert Symons. This article is filed under: , , ,
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  • Bringing strategy evolution alive

    We’ve just had the first opportunity to discuss the findings of our research with a group of clients. A lively and enjoyable discussion over breakfast reminded us of the power of thinking together.

    Testing the key themes in the report against the challenges facing our clients in their businesses today, it was exciting to see a consensus emerge that brings together the four themes in a compelling story. One that’s not only relevant to the current challenging market conditions but also, as someone said, a model for the next five to ten years.  

    We summarise it as follows:

    • The old model for organisations and leadership is gone for good – look at the impact of the internet and what’s happening now in politics. Hierarchical authority is disappearing as people demand honesty and accountability from their leaders and entitlement to a voice for themselves – at work as well as in broader society. (This points to the research theme around the need to revive the strategy process.)
    • The recession has given healthy impetus to essential changes in the way we do things, especially leadership, communication and complexity.  (All of which carry organisational risks to the execution of strategy.)
    • Leaders need increasingly to be role models and facilitators of honesty and the courage to tell the truth across the organisation – this is personally challenging for individual leaders and leadership teams. (Linked to the research theme around adapting leadership.)
    • Even when leaders get this right, the risk is that it breaks down in the management chain. The whole organisation needs practical support to  act consistently with what they value about the organisation, and to share common purpose about what’s best for the firm. (Drawing on the notion of a collective organisational identity to do this.)  

    We look forward to seeing these discussions continued and new voices joining them on this blog!

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    Published June 5, 2009
    Written by Beatrice Hollyer. This article is filed under: , , ,
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  • The risk of risk departments

    Nassim Taleb’s 2007 book ‘The Black Swan’ has been back in discussion recently as people debate whether the economic crisis fits the category of ‘black swans’ – something no-one could have predicted, but of which a single occurrence invalidates previous beliefs (such as ‘All swans are white’). Did anyone really predict the banking crisis? Certainly no-one acted to prevent it.

    Taleb’s thesis reminds us of what someone called ‘the risk of risk departments’ – by having a department devoted to risk, you create the illusion that you have dealt with it. In fact, what often derails strategy is what nobody is dealing with – how people behave. A strong culture can be a powerful asset, but I believe it can also entrench behaviours (such as conformism and consensus) that inhibit innovation.

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    Published April 28, 2009
    Written by Beatrice Hollyer. This article is filed under: ,
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  • So what is strategy evolution anyway?

    ‘Strategy evolution: adapting to a new world’ brings together the shared intelligence of 45 of today’s leaders on how to make your strategy work in the new business environment -  the culmination of our research, and precious time kindly given up some very busy leaders to share their experiences of the new risks to successful strategy execution.

    During these frank conversations we were perhaps surprised to find little evidence of the desire to reduce their exposure to risk. Instead, we found a growing awareness of the need to be open to all the new opportunities present in the changing markets they serve. And if that means identifying and managing the organisational risks that inevitably go with them, they’ll do that better if they stick close to the heart of the business and the passions of the people who make it work. As a result we saw some organisations starting to reconsider the way they develop strategy and others focusing on adapting their leadership – all with the intent of emerging fitter and stronger from the current recession.

    We hope this is just the start of a lively debate, and welcome any comments on the research or your experiences of making strategy work in your organisation.

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    Published April 7, 2009
    Written by Virginia Merritt. This article is filed under: , , ,
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