In the media, published in The Financial Times, February 6, 2011

Written by Virginia Merritt. This article is filed under: leadership

The careerist: How to apologise

By Rhymer Rigby, The Financial Times

Saying sorry at work is often difficult, especially as many see it as a tacit admission of weakness. The goal should be to offer a good apology that leaves you stronger and enhances your reputation. To achieve this means striking a balance between contrition and not undermining your own position.

Why do people struggle with apologies?

“Some people believe saying sorry is a sign of weakness and an admission of wrongdoing that can damage your prospects,” says corporate psychologist Ben Williams.

“But the reverse is true. It’s a sign of tremendous strength and confidence. Mistakes are also learning experiences, and it is important to acknowledge them.” Virginia Merritt of Stanton Marris, the strategic leadership consultancy, adds: “Apologising for wrong judgment calls is becoming a powerful demonstration of real leadership. It can be a very brave thing to do and can really humanise leaders.”…