Inside Track Digest July 2011
Our quarterly strategy digest that is packed with strategic advice and practical tips. Each issue is guest edited by members of our consulting team so you can hear what they have to say.
- Editor's view
The real value of customer service
We’ve all heard and experienced a lot of claptrap about customer service. Which company doesn’t put their customer first? Or rather which company really does?
Read this article "The real value of customer service"
- In the news
The Arab Spring
The failings of many of the Arab regimes under threat comes from years of political suppression and dictators who are wholly out of touch with their people. I can’t help but reflect on what this means for leaders in organisations.
Read this article "The Arab Spring"
- Tip of the month
Keep strategy simple (KSS)
It’s one of the lesser joys of being an organisational consultant when the client hands you their latest strategy study. It’s invariably long and full of great analysis. All very clever stuff you are tempted to say, but does anyone really understand it?
Read this article "Keep strategy simple (KSS)"
- Your questions answered
Q: I’ve got an awful boss, what shall i do?
A: Alas this is a question we come across too often for comfort. There are basically three types of answer, which depend on the one hand on the nature and degree of awfulness of the boss, and on the other on your own resilience and what is at stake for you.Read this article "I’ve got an awful boss, what shall i do?"
