Resources filed under organisational culture
(17 articles found)
The real value of customer service
We’ve all heard and experienced a lot of claptrap about customer service. Which company doesn’t put their customer first? Or rather which company really does?
Read this article "The real value of customer service"
The Arab Spring
The failings of many of the Arab regimes under threat comes from years of political suppression and dictators who are wholly out of touch with their people. I can’t help but reflect on what this means for leaders in organisations.
Read this article "The Arab Spring"
4 steps from blame to learning
A strong learning culture is increasingly important to all organisations. Find out how you can turn mistakes, not to mention ideas, into real organisational learning in 4 steps.
Read this article "4 steps from blame to learning"
We've weathered the storm...now what?
Almost every organisation has had to make difficult decisions recently. But in this harsh new reality for many private and public sector organisations, many leaders are asking themselves - how can we motivate our people now?
Read this article "We've weathered the storm...now what?"
MT Expert - People: Eating the elephant
How do you go about tackling those issues that seem to fall into the ‘too hard to do’ box, asks Virginia Merritt of Stanton Marris?
Read this article "MT Expert - People: Eating the elephant"
Eating the elephant
Worthy visions such as zero waste or zero infections may express an aspiration and capture the imagination. But the reality is that these are elephant-sized tasks that only the brave (or mad) will take on as serious and achievable goals. This is the story of how one organisation set themselves an incredibly ambitious goal and their herculean efforts to achieve it.
Read this book "Eating the elephant"Eating the elephant: tackling the really difficult issues
As business and economic interests increasingly seem to run against a tide of social, ethical and environmental pressures, tackling the really big issues that affect us all gets even harder.
Read this article "Eating the elephant: tackling the really difficult issues"
Green light for change
Find out how to make the next big change strategy stick in your organisation using this tried and tested equation from GE. It's not new, but if it ain't broke...
Read this article "Green light for change"
Q: What’s the best way to persuade our leaders to lead the way in shaping a new culture for our organisation?
A: Although in theory it is easier and more effective to start culture change from the bottom up – with small but positive changes to work practices and behaviours - you still need leaders to lead from the front. Too often, leaders make the mistake of exhorting everyone else to change their ways...Read this article "What’s the best way to persuade our leaders to lead the way in shaping a new culture for our organisation?"
Working differently is working smarter
High productivity is down to culture and organisation not necessarily just individuals says John Bruce-Jones. We take a look at a key approach that is often underplayed or overlooked altogether…
Read this article "Working differently is working smarter"Save to grow
It’s common sense for every business, of whatever size, to keep a tight rein on fixed costs. In a small business, you’re that much closer to the truth that every pound you make above what you need to cover your costs goes to profits. But expensive habits like taxis can quickly become part of the organisational culture.
Read this article "Save to grow"Getting to the basics on culture change
You'd be hard pressed to find a leader today who hasn't reached for a 'culture change' intervention at some point in their careers - but what does it really mean?
Read this article "Getting to the basics on culture change"
Talent: the whole systems approach
Every organisation contains talented people. But no matter how gifted, these people need to work in organisations with a robust talent development strategy and the right organisational culture. This report looks at using a whole systems approach to talent development, rather than simply seeing it as a set of HR processes.
Read this report "Talent: the whole systems approach"
Leading beyond boundaries: leadership in local government
Leaders at all levels shape your organisational culture. They do this by what they pay attention to, the behaviour they role model, and the behaviour in others that they value. Leadership development must be tailored to the needs of both the sector and the unique local features of each authority. In this report, we explore what works and what doesn’t.
Read this report "Leading beyond boundaries: leadership in local government"
Issue 08: building an intuitive organisation
Applying ‘best practice’ is too often like sticking a bandage on a headache. An organisation needs to understand itself before it can identify what it needs, or how to adapt best practice to make it relevant. Issue 08 includes client stories on Foreign & Commonwealth Office and professional services firms, and chapters on insights from our research, engagement with outcomes and how intuitive is your organisation?
Read this book "Issue 08: building an intuitive organisation"
Organisational culture and change
The key question when looking at the role of organisational culture must be: ‘How do we ensure that the changes we make support the outcomes we have identified as critical to our success?’. This report shows how to take an organisation wide approach to driving and embedding culture change in support of strategic goals.
Read this report "Organisational culture and change"
Issue 01: the sources of energy
The first in our series, this issue sets the scene; it gives our definition of organisational energy, why it matters and why we need to get smarter at using it as a leading indicator of performance. Issue 01 includes chapters on: Where organisational energy is lost, the sources of organisational energy, and measuring organisation energy.
Read this book "Issue 01: the sources of energy"
