Empowerment: What does it mean?
Empowerment, like communication, often stands as a proxy for what the organisation is unhappy about. Feedback and staff surveys scoring low on empowerment or communication are a serious matter for the business, because they point to disengagement in the workforce. And disengagement means people not giving their best efforts to achieve the aims of the business: bad news. But it’s only by digging beneath these findings that the business can discover what they actually mean, what’s really going on that is damaging performance and reducing the capability of the business to achieve results –and by understanding what’s going on,