Getting to basics on culture change
If the term ‘culture change’ has you reaching for the metaphorical remote control to change the channel, you may have heard one too many pious exhortation to change the culture. I’ve heard two apparently contradictory views on culture recently that reminded me of what is at the root of organisational culture.
John Seddon of Vanguard Consulting can be relied upon for trenchant and provocative views and he recently took the head of HM Customs and Revenue to task for talking about and investing in culture change. The point he makes is that if you can get the flow and organisation of